In compliance with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, the User is informed that Canvas® is the student accommodation brand of Greystar® Europe Holdings Limited and its subsidiaries. In this regard, the subsidiary in Spain is Greystar Spain S.L, whose identification details are as follows:
The term “User” includes any person who accesses the Website, whether directly or from any other place on the Internet.
The User may submit queries by sending a written communication by post to the address indicated above or via the contact email privacy@greystar.com
The Legal Notice and Terms of Use regulate Users’ access to and use of the Website and are intended to provide the opportunity to request viewing and reservation services for long-term temporary student leases, as well as to enter into such leases through this page.
The User undertakes to make appropriate use of the contents of the Website and is obliged to:
Greystar reserves the right to make, without prior notice, any modifications it deems appropriate to its Website, and may change, delete, or add both the contents and services provided through it and the way in which they are presented or located on its Website. For this reason, we recommend that the User access and read it periodically.
a) Liability for Use of the Website:
The User is solely responsible for any infringements they may commit or any damages they may cause through the use of the Website, and Greystar is exempt from any type of liability that may arise from the User’s actions.
Greystar will use all reasonable efforts and means to provide updated and accurate information on the Website. However, Greystar does not assume any guarantee regarding the presence of errors or possible inaccuracies and/or omissions in any of the content accessible through this Website.
The User is solely responsible for any claim or legal action, whether judicial or extrajudicial, initiated by third parties against Greystar based on the User’s use of the Website. Where applicable, the User will assume all expenses, costs, and compensation incurred by Greystar as a result of such claims or legal actions.
b) Liability for Operation of the Website:
Greystar excludes all liability that may arise from interferences, omissions, interruptions, computer viruses, telephone malfunctions, or disconnections in the operational functioning of the electronic system.
Likewise, any liability arising from delays or blockages in the operational functioning of the electronic system caused by deficiencies or overloads in telephone or Internet lines, as well as damages caused by third parties through unlawful intrusions beyond Greystar’s control, is also excluded. Greystar is entitled to temporarily suspend, without prior notice, access to the Website due to maintenance, repair, updating, or improvement operations.
c) Liability for Content:
Greystar will not be held liable, except in cases required by law, for damages that may result from the use, reproduction, distribution, public communication, or any type of activity carried out with texts and/or photographs protected by intellectual property rights belonging to third parties, without the User having previously obtained the necessary authorization from the rights holders to carry out the use they perform or intend to perform.
Furthermore, Greystar will not be responsible for information sent by the User when it does not have actual knowledge that the stored information is unlawful or harms goods or rights of a third party that may give rise to compensation. Once Greystar becomes aware that it is hosting data of the aforementioned nature, it undertakes to act diligently to remove it or make access to it impossible.
a) Linking Website:
Third parties that intend to include on their own website a link to this Website must comply with applicable legislation and may not host content that is inappropriate and/or unlawful. Under no circumstances will Greystar be responsible for the content of the linking third-party website, nor does Greystar promote, guarantee, supervise, or recommend its content. If the linking website fails to comply with any of the above requirements, it must remove the link immediately.
b) Linked Website:
This Website may include links to third-party web pages that allow the User to access them. However, Greystar is not responsible for the content of these linked web pages; it is the User’s responsibility to accept and verify access each time they visit such pages. This Legal Notice and Terms of Use apply solely to this Website and Greystar’s content, and do not apply to links or third-party websites accessible through the Website.
Such links or references are provided for informational purposes only and do not imply any support, approval, commercial relationship, or any other connection between Greystar and the individuals or entities that own the linked sites.
All the contents of the Website, unless otherwise indicated, are the exclusive property of Greystar and include, by way of example but not limitation, the graphic design, source code, logos, texts, graphics, illustrations, photographs, and other elements displayed on the Website. Likewise, all trade names, trademarks, or distinctive signs of any kind contained on the Website are protected by law.
Greystar does not grant the User any type of personal license or authorization to use its intellectual or industrial property rights, or any other rights related to its Website and the services offered therein. Therefore, the User acknowledges that the reproduction, distribution, commercialization, transformation, or, in general, any other form of exploitation, by any means, of all or part of the contents of this Website constitutes an infringement of Greystar’s intellectual and/or industrial property rights or those of the respective owner.
Advertising or sponsored content may be hosted on the Website. Advertisers or sponsors are solely responsible for ensuring that the material submitted for inclusion complies with the laws applicable in each case.
Greystar will not be responsible for any errors, inaccuracies, or irregularities that advertising content from sponsors may contain. In any case, to file any claim related to the advertising content included on the Website, you may contact Greystar through the means indicated at the beginning.
Greystar will pursue any breach of this Legal Notice and Terms of Use, as well as any improper use of the Website, by exercising all civil and criminal actions that may correspond and are available under the law.
This Legal Notice and Terms of Use shall be governed by and interpreted in accordance with Spanish law.
Any dispute that may arise from the use of this Website or from this Legal Notice and Terms of Use shall be submitted to the competent courts of the city of Madrid (Spain). If the User is acting in their capacity as a consumer, the dispute shall be submitted to the court corresponding to the User/consumer’s domicile.
Users acting as consumers may also submit any dispute arising from or related to this Legal Notice and Terms of Use to an Alternative Dispute Resolution (“ADR”) procedure.
The list of ADR platforms available from the European Commission can be consulted at the following link://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
Notwithstanding the above, Greystar does not commit to, nor is it obliged to, participate in online dispute resolution processes before consumer arbitration bodies.
If any clause included in this Legal Notice and Terms of Use is declared, in whole or in part, null or ineffective, such nullity or ineffectiveness shall affect only that provision or the part thereof that is null or ineffective. All other provisions of this Legal Notice and Terms of Use shall remain in full force, and the affected provision shall be deemed wholly or partially unwritten.
For any questions or comments regarding this Legal Notice and Terms of Use, you may contact us at privacy@greystar.com
Last updated: October 2025.
Canvas® is the student accommodation brand of Greystar® Europe Holdings Limited and its affiliates. Greystar informs you that all information contained on this website is presented exclusively for guidance purposes for potential purchasers or tenants, and does not constitute, in any case, an offer or a contract.
All information and statements included on this website are provided without accepting any responsibility for their accuracy. Therefore, potential purchasers, tenants, or other interested parties must not, and are not entitled to, treat such information as statements or representations of fact, and should verify its accuracy through inspection or other means.
Canvas assumes and acknowledges no duty of care toward potential purchasers, tenants, or any other persons in relation to the content presented herein. Likewise, no Canvas employee is authorized to make statements or provide warranties regarding the information contained on this website.
The company name and tax identification number (NIF) of our residences are detailed below:
1.1. Application Assessment
When submitting the booking request, you give us your express consent to use the data provided by you to perform searches in sanctions lists maintained by the governments of Spain, France, the United Kingdom, the United States, and other countries of our choosing, including those administered by the Treasury. This will not affect your rights or our obligations towards you under Organic Law 3/2018 on Data Protection and the Guarantee of Digital Rights. You have the right to request that we do not carry out such searches, but by doing so, we will be unable to proceed with your application.
As part of your application, you will be required to provide the following information:
i. Details of a guarantor and emergency contact.
ii. Resident identification.
iii. Proof of student status/University enrolment.
iv. Employer contact details, if applicable.
v. Reservation Fee [enrolment] and First Rent Payment.
vi. For reservations made before 31 July, the reservation fee must be paid at the time of booking.
vii. For reservations made after 31 July, the first rent payment is required at the time of booking.
1.2. Card Payments
We use Stripe to process and collect transaction information.
1.3. Lease Agreement
The Lease Agreement will only come into effect, and your right to occupy the room will begin once:
(a) We have received the first rent payment and the security deposit.
(b) The lease agreement has been accepted and signed by all tenants and the guarantor, as well as by the Property on the specified effective date.
Once you have signed the agreement with Canvas®, you will be subject to its terms, which are governed and administered under Spanish law. You may cancel your Lease Agreement subject to the Cancellation Policy described below. You will have the opportunity to read the applicable terms before accepting them. If you do not understand the terms, we recommend seeking advice before accepting.
1.4. Conditions for the Formalisation of the Lease Agreement
To secure your accommodation, the Resident must complete, within three (3) days following receipt of the lease agreement (the “Decision Period”), the following requirements:
(i) Signing of the lease agreement by the tenant and, where applicable, by the guarantor.
(ii) Payment of the first month’s rent and the security deposit.
Failure to comply with these conditions within the indicated period may result in the automatic cancellation of the booking. If, at the end of the Decision Period, the agreement has not been signed nor the required payments made, the offer will lapse and the room will become available to other persons.
1.5. Security Deposit
The purpose of the security deposit is to secure the booking of the accommodation and to cover repair costs resulting from possible damage caused to the accommodation facilities or materials or to the Residence, and to ensure compliance with the Resident’s obligations.
The deposit will be refunded, where applicable, within two (2) months following departure from the residence, once outstanding amounts or attributable damages have been deducted. In any case, the Property will be entitled to retain all or part of the amount to cover such costs and expenses.
1.6. Cancellation Policy and Refund of the Security Deposit
Outside the Decision Period, the Resident may cancel their booking before the lease start date only in the following circumstances, provided that they notify the Property in writing and submit the corresponding supporting documentation within ten (10) calendar days from the date on which they received the official notification confirming the alleged circumstance:
(a) Denial of admission to the university or educational institution.
(b) Denial of a visa to enter Spain.
(c) Academic failure (EvAU/Baccalaureate).
(d) Serious personal reason, unforeseeable and beyond the Resident’s control, accredited by an official certificate.
In these cases, the cancellation request will be accepted and the Resident will be entitled to a full refund of the security deposit, the first month’s rent paid, and, where applicable, the enrolment fee.
If the cancellation is requested outside the Decision Period and after the effective date of the contract has been reached, the Resident must notify the Property with a minimum notice of ten (10) days. In such case, no refund of the security deposit or the enrolment fee will be made.
The following circumstances, among others, shall be understood to fall into this category:
(a) Voluntary cancellation of the booking after acceptance of the contract.
(b) Failure to meet notification deadlines for denial of admission or visa.
(c) Voluntary and unjustified early departure.
(d) Expulsion due to serious breach of the residence regulations.
(e) Existence of outstanding debts exceeding the deposit amount.
(f) Any other cause not included in the refundable circumstances.
In these cases, the contract will be deemed unilaterally terminated by the Resident and the Property will be entitled to retain the deposit as partial compensation for the damages caused.
Notwithstanding the above, when cancellation arises from any of the aforementioned circumstances but occurs sufficiently in advance, the following rules shall apply: if cancellation occurs up to and including 15 June, the deposit will be fully refunded, retaining only the enrolment fee, if applicable; if cancellation occurs between 16 June and 30 July (both inclusive), fifty percent of the deposit will be refunded, with the remaining fifty percent and the enrolment fee retained by the Property; and finally, when cancellation occurs on or after 31 July (inclusive), no refund will be made.
1.7. Room Changes and Reassignments
After the lease start date, requests to change rooms or to accept a replacement tenant will be subject to availability and our discretion. The terms for changing rooms may require signing an amendment or a new agreement, depending on the type and rate of the new accommodation. You will be responsible for cleaning the room in accordance with the terms of the lease agreement.
1.8. Receipt of the Lease Agreement
You will receive the agreement and its annexes for review and acceptance through the student portal.
1.9. Booking Service
The booking management service is provided by the international company Yardi Systems, Inc., whose European representation is located at Vesta Building, Herikerbergweg 195, Amsterdam, NH 1101 CN, Netherlands. This service is carried out through the RentCafe technological platform, owned by Yardi, which enables the management of transactions related to accommodations managed by companies within the Group. RentCafe enables customers to make bookings efficiently and directly through the website www.canvas-student.es
. In addition, RentCafe acts as the provider of the evolving email service associated with the booking process and is responsible for maintaining the booking engine.
For more information about the booking system, you may consult Yardi’s Privacy Policy at the following https://resources.yardi.com/legal/privacy-statement/es/
Last update: October 2025